From dispute notification to recovered revenue. Fully automated, powered by AI, verified by humans.
Every step is designed for speed, accuracy, and maximum win rate.
The moment Stripe, Shopify, or PayPal flags a dispute against you, our webhook receives the notification. We acknowledge in under 1 second — no delays, no missed deadlines.
Technical detail: We use Stripe Connect OAuth and certified webhooks with cryptographic signature verification. Your payment credentials are never exposed.
Before any AI touches your data, all personally identifiable information (names, emails, IP addresses) is encrypted with AES-256-GCM and replaced with anonymous tokens. The AI only sees anonymized data.
Why this matters: GDPR and Swiss nLPD require data minimization. Our tokenization system means your customer data never reaches any external AI — only you can decrypt it.
Our Evidence Matrix maps the dispute reason code to the exact fields required by Visa and Mastercard (2026.1 standards). We automatically collect transaction history, delivery confirmations, device fingerprints, and behavioral data.
Shield-ID technology: Our optional JavaScript snippet captures canvas fingerprints, keystroke dynamics, and scroll patterns — creating irrefutable proof that a real person completed the purchase.
Our AI engine (powered by Gemini Pro) generates a legally-optimized defense memorandum specific to your case. Not a template — a unique, case-specific argument with the right legal references for the jurisdiction (EU GDPR or US federal).
SHIELD-V1 protocol: Every defense follows our standardized format that banks recognize and trust. It includes an executive summary, timeline of events, compelling evidence points, and compliance declarations.
For disputes below your configured threshold, the defense is submitted automatically to Stripe or PayPal. For higher-value cases, we prepare everything and send you a notification for quick approval. You spend 30 seconds instead of 30 minutes.
Configurable: You set your own auto-submit threshold. Want everything automatic? Set it to unlimited. Want to review cases above 500 CHF? We'll notify you. Your rules, your control.
Your dashboard shows real-time metrics: win rate, recovered revenue, disputes by category, response times, and monthly trends. You always know exactly how much ChargeShield is saving you.
First 10 merchants get 50% off commission — for life.