What does "No Win, No Fee" mean exactly?
If we don't successfully reverse your chargeback and recover your money, you pay absolutely nothing. We only charge our commission on funds that are actually returned to your account by the issuing bank.
How do you connect to my payment processor?
We use secure OAuth connections — the same technology banks use. You authorize access with one click through Stripe Connect or Shopify's official API. We never see or store your password.
Is my customer data safe?
All personal data is encrypted with AES-256-GCM and anonymized before any AI analysis. We are GDPR compliant and based in Switzerland, one of the strictest data protection jurisdictions in the world.
What types of chargebacks do you handle?
We specialize in friendly fraud — cases where the customer received the product or service but filed a dispute anyway. This includes "unauthorized transaction", "product not received", "not as described", and recurring billing disputes.
How fast is the response?
Our AI generates a tailored defense within 30 seconds of receiving the dispute notification. For disputes under your auto-submit threshold, the response is submitted immediately.
What's your win rate?
Our AI-powered defense achieves approximately 70-85% win rate depending on the dispute type and evidence available. This is significantly higher than the industry average of 20-30% for manual responses.
How does billing work?
We invoice weekly or monthly (your choice) for successfully recovered chargebacks only. Your commission rate depends on your annual dispute volume — from 28% for smaller businesses down to 12% for enterprise.
Can I cancel anytime?
Yes, with 30 days notice. Any disputes already in progress will be handled to completion. There are no cancellation fees or penalties.
How is ChargeShield different from Chargeflow?
Unlike competitors who charge a flat 25% regardless of volume, ChargeShield rewards growth with progressive pricing. Our AI uses the latest models for more nuanced, case-specific defenses rather than template-based responses.
Which countries do you support?
ChargeShield works globally. We support merchants in the US, EU, UK, Canada, Australia, and beyond. Our defense strategies are adapted to each jurisdiction's regulations.